Dbjil Privacy Policy — How Your Data Is Protected

1. Introduction & Scope

Dbjil is an internationally licensed online gaming platform. We believe your privacy is a fundamental right, which is why our Privacy Policy is built on full transparency — so you always know exactly what we do with your data.

This Privacy Policy applies to the following:

• All users visiting the dbjil website (dbjil.net)
• Dbjil Mobile App Users
• All registered account holders
• Anyone who contacts our customer support team

We may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised, and you will be notified by email for any significant changes.

2. What Information We Collect

Dbjil only collects data that is genuinely necessary to deliver quality service. A detailed breakdown of what we collect is provided below.

What you provide directly:

• Name, email address, mobile number
• Date of birth (for age verification)
• Bank account or mobile banking details (for payment purposes)
• National ID or passport details (for KYC verification)
• Messages and complaints submitted to customer support

What is collected automatically:

3. Purpose of Data Use

Your data is used solely for the purposes listed below. We never use it for anything beyond the approved reasons.

• Account Creation & Management: To set up your profile and ensure secure login.
• Identity & Age Verification: To verify users are 18+ and to complete the KYC (Know Your Customer) process.
• Payment Processing: To securely process deposits and withdrawals.
• Fraud Prevention: To detect suspicious activity and protect your account.
• Customer Support: To address your questions and resolve any issues you may have.
• Service Improvement: Usage analytics to improve your gaming experience.
• Legal Compliance: To comply with applicable laws and licensing requirements.
• Promotional Communications: To send you offers and updates with your consent.

4. Data Sharing Policy

Dbjil does not sell or rent your personal data. However, it may be shared in a limited set of circumstances.

When data is shared:

• Payment Processors: Approved payment gateways including Mobile Pay, Nagad, and Rocket to process transactions.
• Identity Verification Services: Licensed verification agencies for the KYC process.
• Law Enforcement Agencies: In response to a valid court order or a legitimate request from a regulatory authority.
• Company Restructuring: In the event of a merger or acquisition, though the new owner will be bound by this policy.

All third-party service providers we work with are bound by strict confidentiality agreements and may only use your data for the specified purpose.

5. Cookies & Tracking Technologies

Dbjil uses several types of cookies. Cookies are small text files stored on your device that help our site function more effectively.

• Essential Cookies: Required for login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
• Performance Cookies: To understand how quickly the site loads and identify any performance issues.
• Functional Cookies: To remember your language preferences and theme settings.
• Analytics Cookies: To understand which pages are visited most — used to improve our services.

You can control or delete cookies through your browser settings. Keep in mind that disabling all cookies may cause some features to stop working.

6. Data Protection Practices

To protect your information, dbjil follows the highest industry security standards. Our security framework includes:

• 256-bit SSL/TLS Encryption: Bank-grade protection for all data transmissions.
• Data Masking: Partial masking technology applied to payment card and bank details.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Regular penetration testing carried out by third-party security experts.
• Restricted Access: Only authorized personnel can access specific data.
• Data Backup: Regular copies maintained in secure, encrypted backup systems.

7. Data Retention Period

We retain your data only for as long as necessary — no longer. Our general policy is as follows:

• Active Accounts: Your data is retained for as long as your account remains active.
• Closed Accounts: Up to 5 years after account closure, as required by legal obligations.
• Transaction Records: Up to 6 years under anti-money laundering regulations.
• Customer Support Contact: Deleted 2 years after last contact.
• Website Logs: Automatically deleted after 90 days.

Once the designated retention period ends, your data is securely deleted or fully anonymized.

8. Your Rights

You have the following rights regarding your personal data. To exercise any of these rights, email us at support@dbjil.net.

9. Protection of Minors

Dbjil's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age verification is mandatory at the time of registration.
• Proof of age may be requested in cases where there is reasonable doubt.
• If an underage account is detected, it is suspended immediately.
• Any data found to have been collected from a minor will be deleted.

If you suspect a minor is using our platform, please notify us at support@dbjil.net.

10. Policy Changes

We may update this Privacy Policy from time to time. Depending on the nature of the changes:

• Minor changes: Only the date on this page will be updated.
• Major Changes: You will be notified 30 days in advance via your registered email and app notifications.
• Major changes: Your explicit consent to the updated policy will be requested at login.

Continuing to use the site after any changes take effect will be considered acceptance of the updated policy.

11. Contact & Complaints

Contact us for any privacy-related questions, concerns, or complaints.

• Email: support@dbjil.net
• Live Chat: 24/7 via website & app
• Response Time: Typically within 24–48 hours

Our data protection team takes your requests seriously and aims to respond within the required timeframe.